At Sterling And Noble® Clock, Wall Clock, Pendulum Wall Clock, we respect the privacy rights and concerns of all individuals who visit our website or purchase our products. This Privacy Policy outlines how we handle any personal information our business collects and uses. Please read it carefully to understand our practices regarding your data.
Introduction
Sterling And Noble® is committed to responsible data collection and usage practices. We only request the minimum amount of personal information needed to deliver orders, communicate with customers, and generally operate our e-commerce business smoothly.
This policy will explain:
- What personal data we collect and why we collect it
- How we use, share, and protect any collected information
- The choices and access rights available to website users regarding their data
By using the Sterling And Noble® website and online store, you consent to the data practices defined in this privacy policy.
Information We Collect
Sterling And Noble® collects certain personal information when you visit our website, make a purchase, or otherwise use our online services. The categories of data we gather are:
- Contact/account details – To create a customer account or process transactions, we require basic identity and contact information like your name, email address, shipping/billing addresses, and phone number.
- Order information – We gather data related to the products your purchase, shipment details, payment info, and related transaction history.
- Communications – When you contact us via email, phone, social media or other channels, we collect information in those interactions.
- Website usage – We track certain data about how you interact with our website, such as pages visited, items viewed, buttons clicked and other actions.
We collect this information directly from customers themselves when they provide it to us. We also use automated tools like cookies to gather some website usage data.
How We Use Collected Data
Sterling And Noble® uses the personal information gathered from our website and customers for the following essential business purposes:
- Fulfilling orders – We use identity, contact, order and payment information to process customer orders and ship purchased products.
- Customer service – We use collected data to address customer concerns, answer questions and generally provide support related to orders, products and accounts.
- Marketing communications – With your consent, we will collect email addresses and other contact info to send newsletters, promotions or other marketing content. You can opt out of these messages at any time.
- Improving user experience – We analyze data on how visitors navigate and interact with our website in order to improve site content, navigation, performance and overall user experience.
- Security and fraud prevention – We monitor our website and collect certain data to identify and prevent potential security risks, malicious activity and fraudulent transactions.
- Legal compliance – We may need to collect and retain certain personal information to conform with applicable legal requirements regarding data privacy, e-commerce operations and financial transactions.
We only process personal information for the specific purposes outlined in this policy. We will ask for your consent before using data for any other purpose.
How We Share Collected Information
Sterling And Noble® does not sell or rent any personal customer data to external parties. We only share it under the following circumstances:
- With third party service partners and contractors who help us operate our business. This includes order fulfillment, payment processing, website development, email delivery services, security and fraud monitoring, legal/regulatory compliance and more. We ensure external parties only receive the minimum data needed to perform contracted services and handle it securely.
- To comply with legal processes, enforce our Terms of Service, prevent unlawful activities or protect rights and safety in extraordinary circumstances.
- If ownership of Sterling And Noble® were to change in the future via acquisition, merger or other means, we would transfer all collected customer data to the new owners so business operations could continue uninterrupted.
Other than these exceptions, we will not share your personal information with any external parties unless you explicitly request or authorize us to do so.
How We Protect Collected Data
Sterling And Noble® takes reasonable organizational and technical measures to protect the confidentiality and security of any personal information we collect and use. Some key examples of our security practices include:
- Storing customer data on secure servers and networks accessible only via complex passwords and encryption tools.
- Anonymizing collected data via hashing, aggregation and other methods when possible to protect individual identities.
- Restricting access to sensitive customer information only to employees and partners who need it carry out business functions.
- Requiring all external service providers handling customer data to meet strict security standards via contracts.
- Implementing data monitoring tools and intrusion detection systems to identify and stop potential data breaches or attacks.
While we make every effort to keep data safe and prevent unauthorized access, no security controls are 100% effective. We cannot guarantee the absolute security of your personal information. By using our website and shopping with us, you acknowledge these inherent risks.
Your Data Rights and Choices
At Sterling And Noble®, we believe individuals should have meaningful control over how their personal information gets collected and used. We are committed to providing options regarding your data, including:
Accessing Your Data
You may contact us at any time to confirm whether Sterling And Noble® has any of your personal information, request copies of that data and know how it is being used. We will provide this information free of charge within 30 days whenever possible.
Correcting Inaccuracies
If you believe we have any inaccurate or incomplete personal data about you, you may request it be corrected or supplemented with additional information by contacting us.
Deletion Requests
You can request we permanently delete any personal information we hold about you at any time. We will make reasonable efforts to comply with requests that do not conflict with other legal requirements or ongoing business needs.
Objecting to Processing
If Sterling And Noble® is using your personal data based on legitimate interests or other legal bases aside from your consent, you have the right to object to such use for reasons related to your circumstances. We will consider each objection seriously and cease such processing unless we have compelling legitimate grounds to continue.
Email Opt-Out
If you prefer not to receive marketing emails from Sterling And Noble®, you may opt out at any time via links provided in each promotional message. You may also make general email opt-out requests by contacting us directly.
Changes to Processing
We will seek your permission before using personal data for any purpose that differs substantially from the original intent. You have the right not to provide consent for such new processing uses.
Retention of Personal Data
Sterling And Noble® retains collected personal information for the duration necessary to fulfill the purposes outlined in this policy, subject to individual data rights requests for deletion.
We will also retain information as required to comply with applicable laws regarding financial audits, security, fraud monitoring, litigation management and other legal obligations.
Policy Updates
We may occasionally make changes to this privacy policy to reflect evolving laws, regulations, business practices and user expectations. When updates are made, we will revise the “Last Updated” date shown at the top of this policy.
Substantial changes that alter our data usage practices will also be communicated by more prominent notification on our website and to registered customer email addresses. We encourage you to check back periodically to stay aware of our current policies.
Cookie Policy
Along with the data outlined above, Sterling And Noble® uses cookies and tracking technologies on our website. Cookies are small data files that get stored on your device when you visit a website. We use them to recognize your browser, track your behaviors on our site, and record certain information about your session.
This Cookie Policy provides more details about these practices. Please review it carefully.
Types of Cookies We Use
Sterling And Noble® uses different categories of cookies for purposes including:
- Strictly Necessary – These critical cookies enable core website functionality like page navigation, access to secure areas and sign-in capabilities. Without them, our website cannot properly operate.
- Performance & Functionality – We use analytical cookies to understand how visitors interact with our website. They help us improve navigation, user journeys, site speed and more. We also use functional cookies for features like saving basket items or language preferences.
- Advertising & Marketing – With your permission, we place cookies to display relevant promotions and offers based on your interests and browsing history. These cookies also help us measure ad campaign performance.
Managing Cookie Settings
You can choose to accept or reject non-essential cookies via your browser settings. Most browsers allow some control over cookie settings through the Preferences or Tools menu. Limiting non-essential cookies may impact website functionality.
Changes to This Cookie Policy
We may need to update our Cookie Policy occasionally to align with changing laws and best practices. When we do, we will post the changes here and update the Last Updated date at the top. Please check back periodically to stay informed about our use of cookies.
This Privacy Policy was last updated on March 1, 2023.
We appreciate you taking the time to understand how Sterling And Noble® handles personal information. Please let us know if you have any other questions or concerns!